Shipping Policy
Shipping Policy – Jocund The Bakers
Effective Date: November 5, 2025
Thank you for choosing Jocund The Bakers for your custom gifts and goodie bags. We’re dedicated to delivering your orders safely, beautifully packaged, and right on time.
1. Delivery Coverage
We deliver all over Pakistan, including major cities such as Lahore, Karachi, Islamabad, and Faisalabad.
Same-day or express delivery options may be available in select areas.
2. Order Processing Time
- Customized Orders: Typically require 2–4 working days for preparation, depending on order size and personalization level.
- Ready-to-Ship Items: Dispatched within 1–2 working days.
You’ll receive an order confirmation and delivery update via WhatsApp, SMS, or email.
3. Delivery Charges
- Within City: Fixed or free delivery may apply for select orders.
- Nationwide: Shipping charges vary based on city, weight, and packaging size. Final charges are calculated during checkout.
4. Delivery Timings
Orders are delivered between 10:00 AM – 9:00 PM, Monday to Saturday.
We try our best to meet requested delivery times for events and celebrations.
5. Packaging & Handling
All goodie bags and gifts are carefully packed to ensure they arrive in perfect condition.
We use premium wrapping, sturdy boxes, and protective layers for fragile or edible items.
6. Damaged or Missing Items
If your order arrives damaged, incomplete, or incorrect:
- Contact us within 24 hours of delivery with a photo or video.
- We’ll review and offer a replacement or partial refund depending on the situation.
7. Cancellation Policy
- Orders can be canceled within 2 hours of placement.
- Custom or bulk orders cannot be canceled once production has started.
8. Delivery Delays
Delays may occur due to courier issues, public holidays, or weather conditions. We’ll always notify you in advance and keep you updated.
9. Contact Us
For questions about delivery or order tracking: